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The Booking Agreement
Any contract between you and us is subject to these Booking Conditions. The contract shall be governed by and construed in accordance with English law and is subject to the jurisdiction of the Courts of England and Wales.
To Make a Booking
To secure your place we will need a completed Booking Form and payment of the appropriate deposit or full balance. To make your booking please either:
Telephone us 01902 714942 at which time you will be asked to pay the appropriate deposit / full balance by debit or credit card
Or
Click the button below to go to the Paypal login screen. You will need to login to complete your payment. Once logged in click the "Send Money" tab and enter the following details:
| Recipients' Email: |
payments@athenaschool.co.uk |
| Amount: |
(enter payment) |
| Currency: |
Pound Sterling |
| Category: |
Service |
| Email Subject: |
Payment - (enter course title, date, venue) |
| Note: |
Your Name
Your contact email address and/or telephone number
Course title, date & venue |
 |
PLEASE NOTE: You will still need to print off and send in a completed Booking Form and state the PayPal transaction ID.
Or
Click on the ‘BOOK NOW’ link next to the title/date of the course/workshop you wish to book onto. Print off your Booking Form and send it, together with you cheque to: Debra G. Goldston, Clear Intentions Holistic Training Solutions Ltd,
Hildon Villa, Pooley Lane, Moreton, Nr Newport, Shropshire TF10 9DU England (written correspondence address only).
Cheques should be made payable to Clear Intentions Holistic Training Solutions Ltd.
On receipt of your payment and completed Booking Form, we will send you a Confirmation / Induction pack.
Payment of balance of course fees
Please note that, due to the excessively onerous administrative costs involved, we are not able to issue payment reminders and the balance due on all course bookings must be paid to us no later than 30 days prior to the commencement of training. If this is not done then we reserve the right to cancel your booking and make cancellation charges in accordance with our standard terms.
If you book 90 days or less before commencement of training, then the full amount must be paid at the time of booking. If you are paying by credit/debit card, and you have not advised us otherwise in writing by RECORDED DELIVERY, the balance due will, at the appropriate time, be charged automatically to your card.
To Change Your Booking:
If you want to change any part of your training arrangements after the invoice has been issued, we will do our best to make the change, but it may not always be possible. Any request for changes must be made by the person who made the original booking and should be in writing by RECORDED DELIVERY to our administrative offices at Sunbeam Street WV2 4PF. If it is possible to make the change, it will be subject to an administration charge of £30 plus VAT, and payment of any further costs incurred as a result of the change - for example, the additional premium payable for transfer to a more expensive course.
If it is not possible for us to make changes for whatever reason, you have the choice of proceeding with the training as originally booked, or of cancelling and paying cancellation charges in accordance with the scale shown below. If any change can be made, you must check whether it will invalidate any insurance cover which has been incepted by you, in which case it may be necessary to take out alternative, additional or new cover depending on the circumstances.
Please note that it will not be possible to make changes within 30 days of your scheduled training commencement date.
To Cancel Your Booking Prior to Commencement of Course
Should you wish to cancel your training, you should notify us directly in writing by RECORDED DELIVERY as soon as possible. The scale of cancellation charges detailed is calculated according to the number of days prior to commencement of training that written notice of cancellation is received by us:
Prior to Departure Date:
Prior to Departure Date |
Cancellation Charges |
More than 90 days |
Deposit only |
|
|
31-89 days |
75% of final invoice |
15-30 days |
90% of final invoice |
1-14 days and date of training or later |
100% of final invoice |
You understand and agree that these charges represent a reasonable attempt by the parties to calculate and agree the costs associated with cancellation of a booking.
Withdrawal from training courses, which have already commenced:
If you need to withdraw from the course for whatever reason once the course programme has commenced, then payment for sessions yet to be attended are not subject to refund of any kind.
Where a 'pay-as-you-go' payment scheme is in operation, payment for future sessions of a tutor-led course will still be required, in accordance with the signed agreement between the student and school.
Cancellation of Training Courses by Us
Training courses are based on an economic minimum number of students (usually but not always 8 delegates). Should this not be reached, we reserve the right to cancel the training course. In such circumstances, we will refund to you all monies paid to us in full. In these circumstances we would not be liable to pay you any additional compensation.
Your rights following cancellation by us:
In the circumstances of cancellation of a training course by us we will offer you the choice of an alternative course of equivalent quality (if available) or a training course of lower quality value if you require it (if available). In those cases we will refund to you the difference in price between the original booking and the training course of lower value; or we will make you a prompt refund of any monies paid by you to us under the original booking. In the unlikely event that it is necessary for us to cancel or significantly alter a training course in other circumstances, we will in no circumstances be liable to pay you any compensation.
Changes to the Scheduled Programme
The training courses scheduled on our website and in our promotional literature are planned many months in advance and sometimes changes may be necessary. Although we would normally expect to be able to provide you with the services confirmed by us in respect of your original booking, occasionally this will not be possible. The arrangements featured on our website and in our literature are by their very nature complex with services involved from many different tutors, accreditation and examination bodies etc. Due to potential changes in syllabus criteria, tutor personal and professional circumstances and other issues over which we have no control, it is not always possible to guarantee aspects such as particular tutor attendance. Tutor or other aspects of course information are stated to you for guidance only. Final details will be shown on your final Joining Instructions, sent approximately two weeks prior to training course commencement. We reserve the right to make changes. We will make every effort to provide as much advance notification as possible but we feel it is only fair to warn you of possible variations which, although rare, can occur every once in a while.
Special Requests
Any special request or requirement which is essential to your booking (such as specific dietary requirements, wheelchair assistance or special facilities for certain medical conditions) must be made known to us in writing by RECORDED DELIVERY before you book. We will contact our tutors and other sub contractors /suppliers and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis. We are also happy to pass on any other reasonable requests that you may have such as desired location of training rooms or other requirements as to meals, (where these form part of the course package), but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled. None of these terms and conditions affect your statutory rights.
Special requests such as larger font notes in course handouts and examination papers or printing of notes on a specific colour of paper will be met but, again, we ask that you make us aware of such requests at least 30 days prior to the commencement of your training course.
What the price includes or does not include
Unless otherwise stated in course literature, brochures and website listings, training course costs cover venue, (where appropriate) tuition fees, course notes and refreshments (tea, coffee, biscuits and mineral water). The cost does not cover your travel expenses, any accommodation expenses and food.
Complaints
In the unlikely event that you need to complain about any aspect of the training which you have received from CIHTS Ltd, you must notify Debra G Goldston, School Principal in writing by RECORDED DELIVERY within 48 hours of the activity giving rise to the complaint having occurred. Debra should be contacted at the following address:
Clear Intentions Holistic Training Solutions Ltd,
Hildon Villa, Pooley Lane, Moreton, Nr Newport, Shropshire TF10 9DU England
Retrospective complaints are noted through the evaluation procedure and will not be considered as reason for refunds.
Student Conduct
We reserve the right to ask you to leave the course in the event of any upheld reason (See Grievance Procedure and Code of Conduct). In that event monies for future lessons will not be refunded.
Your obligations in respect of your training with us:
You are responsible for you own health and well being throughout the course.
If you have experienced/are experiencing any of the following, please let the coordinator know in writing before the course commences (any information will be held in the strictest of confidence): i) Epilepsy/Diabetes/Asthma/High or Low Blood Pressure. ii) Any medical problems of an acute or chronic nature iii) Any emotional or mental trauma that has resulted in your seeking medical advice or treatment. iv) Suffered from any drug (prescribed or otherwise), alcohol or substance abuse.
In the event that any of the above conditions manifest after commencement of your course, you are required to notify us in writing by RECORDED DELIVERY within 48 hours of your becoming aware of these facts.
Importance notice: Insurance cover is available to protect students in the event of illness, personal injury or death during an on going training course. We strongly recommend that you take out such cover.
The Clear Intentions Block Insurance Scheme with Balens is available for students of Clear Intentions Holistic Training Solutions. For futher information click here.
In view of the availability of cover, we are unable to consider health issues as a reason to refund course fees whatsoever.
You are responsible for the safety of your personal belongings and CIHTS Ltd does not accept any liability for loss, how so ever caused.
Brochure Descriptions & Prices
Unfortunately, it is inevitable that some of the prices and details contained within our brochures may have changed since the brochures were printed. We must reserve the right to make such changes. You will be informed about any changes to any of the relevant details within our promotional literature when you book and before you enter into a contract with us as part of our commitment to quality customer service. We reserve the right to change any of the services or facilities or prices described in the promotional literature at any time before a contract is made between us. If there is any change we will tell you before you enter into a contract.
Data Protection Policy
We take full responsibility for ensuring that proper security measures are in place to protect the information you provide us in order to process your booking. We must pass this information on to the relevant suppliers of your training arrangements such as tutors and awarding / examination bodies. We will not however, pass any information on to any person not responsible for part of your training arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary / religious requirements. (NB If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). If you wish to have a copy of the personal information held about you, we will supply this upon written request accompanied by a fee of £10.
For our full Data Protection Policy click here
Do not sign the Booking Form until you have read and understood the above and are happy to accept these terms and conditions. |
